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Terms and Conditions for online consulting 

If you book the online consultation by paying the consultation amount, we consider that you have read the terms and conditions and agree to all of the below terms and conditions.

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  1. All consultations are pre-paid; customers or patients must pay the required consultation fees before beginning an online consultation.

  2. Once consultation fees are paid, the DrKotian team gets in touch with customers or patients to set up a video consultation with the doctor.

  3. In some unusual circumstances, the DrKotian team may reschedule the online consultations.

  4. It is the customer's or patient's full responsibility to provide the correct mobile number because it is the only mode of communication.

  5. In case the wrong mobile number is provided during the online consultation booking, customers have to call 9008047017 and provide a payment transaction ID for the updated mobile number in our system.

  6. The customer can cancel the reservation by calling 9008047017.  Refunds would be processed after 50% of consultation fees plus online transaction fees were deducted as cancellation fees.

  7. If the customer wants to reschedule the consultation, then the customer has to call 9008047017 to update the date and time. There would be a maximum of one reschedule allowed. If no consultation happened even after a reschedule, we consider this reservation as canceled and Refunds would be processed after 50% of consultation fees plus online transaction fees were deducted as cancellation fees.

  8. Post-consultation, the DrKotian team would reach out to customers to buy medications. DrKotian Team would ship the medicine via post or courier services once the medicine and delivery changes are paid.

  9. To maintain high hygiene, none of the medicine can be returned.

  10. The consultation would take place only in English, Hindi, or Kannada.

  11. There is only an online payment mode available. All customers have to pay the consultation or medicine amount via online mode only.

  12. Any case of legal proceeding should be under Mysore, Karnataka. jurisdiction only.

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